Refund and Return Policy

At Leather Mate US, we prioritize customer satisfaction and aim to make your shopping experience seamless. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy ensures a smooth and hassle-free process.

Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • The product must be in unused and original condition, with all tags and packaging intact.
  • Sale items, custom orders, or products marked “Final Sale” are not eligible for returns or refunds unless defective.

Steps to Initiate a Return

  1. Contact our Customer Service Team at [email address/phone number] to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including any accessories or free gifts received with the purchase.
  3. Clearly label the package with the RA number and ship it to the return address provided. Please ensure the package is trackable.

Refund Process

  • Once your return is received and inspected, you will be notified via email about the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
  • Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the product is defective or incorrect.

Exchanges

  • We currently do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired item.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will provide a prepaid shipping label and ensure a replacement or full refund.

Non-Returnable Items

  • Custom-made products
  • Gift cards
  • Items showing signs of wear, damage, or alterations

We are here to help! For further assistance, feel free to reach out to our Customer Service Team at [email protected] . At Leather Mate US, we strive to ensure that every jacket you purchase exceeds your expectations.